Authenticity of the ratings

Each experience in connection with the purchase or use of a product can be rated with up to 5 stars. In comments, customers share their experiences in their own words.

Grade calculation based on the star rating

• 5 stars = very good
• 4 stars = Good
• 3 stars = Satisfactory
• 2 stars = Sufficient
• 1 star = inadequate

Measures to verify the valuations

KUNe has taken various measures in its rating system to ensure that the published ratings only come from consumers who have experience with the goods or have actually purchased them. The check has been carried out since 05.03.2024 before publication. All constructive (positive and negative) reviews are published after editorial review.

How does KUNe ensure that the ratings are genuine?

Technical measures:

KUNe uses various technical measures to ensure that e-mail invitations to submit reviews are only sent to e-mail addresses that have been used to make a purchase or have had experience with the goods.

Online shoppers receive a review invitation from KUNe after completing their order. The link in the email can be used to submit a review of the actual purchase.

KUNe Services users also have the option of rating their orders by accessing their purchase in the customer area.

At the same time, further reference data on the order is collected in order to ensure that the individual ratings can be reliably assigned to an actual purchase.

Manual measures:

Additional manual measures are also used to check that only those customers who have also purchased the product or have had experience with the goods leave reviews.

To ensure that the authenticity of the review and its legitimacy can be verified, reviews cannot be submitted anonymously. The customer name through which the purchase was made always serves as a verifiable reference for the review.

If no proof of purchase or experience with the goods can be provided by the measures mentioned, the ratings will be deleted.