FAQs - Frequently asked questions

Your questions, our answers

Here we have collected the most frequently asked questions from our customers and answered them in compact form. These are the most important issues that may arise before, during or after the purchase. If you cannot find an answer to your question, please contact us at  service@kune-online.com.

General

There are many possible applications and a wide range of sinks to choose from. To make it easier for you to choose the right stainless steel sink, we recommend our room check with KUNe. Click here for the article: Room check with KUNe

Our stainless steel sinks fit in your hobby cellar, but also in your laboratory. There are almost no limits to the area of application, some possible areas where our sinks can be used:

  • Laundry room
  • hobby room
  • workshop
  • garage
  • agriculture
  • Hospital
  • Car repair shop
  • Pet supplies

Yes, all KUNe sinks can be installed both indoors and outdoors.

KUNe is a company from Austria. Our stainless steel sinks are developed and designed in Austria. The high-quality washbasins are manufactured by our selected partners based in Europe. This enables us to guarantee high product availability and short, environmentally friendly transportation chains.

From a certain amount of chromium in the steel, a stainless steel becomes a rust-resistant steel. We have summarized the influence of the nickel alloy content and why not all stainless steel is the same in a short blog post. KUNe stainless steel sinks are made from high-quality chrome-nickel steel.

We would be delighted if you are interested in working with us. Simply send us a message with your request to service@kune-online.com or use our contact form.

We are pleased that you are attentive and let us know if there are any problems or technical difficulties. Simply send us an e-mail to service@kune-online.com. Thank you very much.

Our sinks are made of high-quality stainless steel (chrome nickel steel, V2A, material number 1.4301)

We have summarized who we are, what we do and what we stand for on our website in an “About us” section: https://kune-online.com/en/about-us-new/

Order process

If you have ordered too quickly or have realized afterwards that you have ordered something incorrectly or forgotten something, please send us an e-mail as soon as possible to service@kune-online.com or contact us via our contact form. We will answer your request as quickly as possible and make the correction and then contact you. You can also call us on +43 732 21 04 26 or +49 30 700 14 519 and leave us a message – we will be happy to call you back.

Yes, you can. We are generally very fast when it comes to shipping. So please send us an email to service@kune-online.com as soon as possible with your change requests.

Are you a plumber and would like to offer your customers a KUNe sink? Then we would be delighted if you could send a copy of your business license to service@kune-online.com with your first inquiry. If you also provide us with a valid VAT number, we can issue you with an intra-Community tax-free invoice.

We sell our products almost exclusively online.

If you live near Linz (Upper Austria) or are passing through, you are welcome to pick up a sink from our logistics partner ATZ. You can find all information about self-collection on our website: https://kune-online.com/en/contact-us/

Occasionally, a KUNe sink is damaged during shipping. These sinks, usually with slight blemishes, are returned to us and can no longer be sold as new. However, you can purchase these sinks from us in Linz (AT) as B-goods.

You can find a list of available sinks and all information about collection here:
Contact

Delivery

The following sink accessories are available from us to match your Solidum, Solidum Plus or Novum sink:

  • Splash guard
  • Storage tray (for Solidum and Solidum Plus)
  • Bucket grate

Above all, you should not do without the splash guard. With the KUNe splash guard, unsightly stains on the wall can be avoided.

We deliver your order with Swisspost duty paid and taxed free of charge directly to your home (postage 10 DDP VAT paid) – excluding islands and alpine zones.

For companies from Switzerland: on request, we will be happy to send you an invoice with postage paid 30 DDP VAT unpaid.

For very few customers, the wall connection is located exactly in the middle under the basin. There are also 40 and 50 mm types of wall connection. As we cannot know in advance what your situation will be like, we do not supply this part. You can obtain the part from any well-stocked DIY store or from your plumber.

Scope of delivery standard version

Becken 1 Stück Ausgussbecken
Siphon-Set 1 Stück Überlaufgarnitur
1 Stück Geräteanschluss
1 Stück Verschlusstopfen
1 Stück Ablaufgitter aus Edelstahl
1 Stück Ablaufstöpsel aus PVC (ohne Kette)
Montagematerial 4 Stück Schrauben (13 mm Außensechskant)
4 Stück Beilagscheiben
4 Stück Dübel (für Beton oder Ziegel massiv)
3 Stück Pads (zur Geräuschdämpfung)
1 Stück Schraube (Wasserüberlauf)
Dokumente 1 Betriebs- und Montageanleitung

Scope of delivery Plus variant

Becken 1 Stück Ausgussbecken Plus
Siphon-Set 1 Stück Überlaufgarnitur
1 Stück Geräteanschluss
1 Stück Verschlusstopfen
1 Stück Ablaufgitter aus Edelstahl
1 Stück Ablaufstöpsel aus PVC (ohne Kette)
Montagematerial 4 Stück Klebeanker
4 Stück Beilagscheiben
4 Stück Sechskantmuttern
4 Stück Siebhülsen
3 Stück Pads (zur Geräuschdämpfung)
1 Stück Schraube (Wasserüberlauf)
Klebekartusche-Set
Dokumente 1 Betriebs- und Montageanleitung

Yes, you can also collect your KUNe sink from our shipping partner ATZ Logistik Linz. You can find more information on this under How does self-collection work?

ATZ Logistics Linz
Köglstraße 19
4020 Linz

Plan your route with Google Maps

Have you ordered a sink from us and found that your goods are damaged after opening the packaging? We are sorry, but this can happen. In this case, please proceed as follows immediately after delivery:

  • Please take photos of the damaged areas and contact us by email at service@kune-online.com.
  • Please attach the pictures as proof.
    If you would like to return the sink: Please repack the sink in the original packaging and write the sender on it. In this case, please also inform us by e-mail to the address given above.
  • You will then receive a free return label from us. Attach the label to the parcel and hand it in at a GLS store near you.
  • If you would like to keep the sink despite the blemish: In this case, we can offer you a 7% to 10% discount on the damaged basin.
  • If you have ordered “on account”, we will correct your invoice and send you a new one. If you paid for the sink via PayPal or credit card, you will also receive a new invoice and the credit will be refunded.

We always ship very quickly – our customers say the same. We usually need 1 to 2 working days to prepare the shipment. In addition, you must expect a country-specific shipping time. You can find more information on this in our shipping conditions

Payment process

The bank details are:

Bank institute Sparkasse Oberösterreich
IBAN AT42 2032 0321 0031 5063
BIC ASPKAT2L

You will also find these on our letterhead in the footer and in the imprint of our website.

The bank details are:

Bank institute Sparkasse Oberösterreich
IBAN AT42 2032 0321 0031 5063
BIC ASPKAT2L

You will also find these on our letterhead in the footer and in the imprint of our website.

KUNe Material

We deliberately refrain from producing washbasins in chrome steel, as this material does not meet our quality criteria. Chrome-nickel steel (1.4301) provides excellent corrosion protection and, in our opinion, the best price-performance ratio. Alternatively, we can also manufacture our sinks for you in the chrome-nickel-molybdenum steel variants 1.4404. If you have any questions about custom-made products, please feel free to contact us at any time: service@kune-online.com

Yes, stainless steel sinks are durable and robust and usually do not require repair for a very long time. If something does happen, chrome-nickel steel is easy to repair. Is your stainless steel sink damaged and you don’t know how to repair it? We will be happy to help you: service@kune-online.com

Yes, on request we can design a washbasin according to your ideas: other stainless steel variant, other size … Please contact us with your wishes, we will be happy to advise you: service@kune-online.com

Care

If you have installed your KUNe stainless steel sink outdoors, you should winterize it in good time before the cold, frosty nights set in.

The following things should be taken into account:

  • Stop the water supply and drain water pipes that are at risk of frost
  • Remove the fitting (at least the cartridge). Caution: Freezing water can damage the fitting!
  • Remove the siphon end cap so that there is no more water in the siphon
  • If your sink is directly exposed to the weather, i.e. outdoors, you should cover the sink (e.g. with an XPS board or a wooden board).
  • The sink should also be covered if there is a risk of excessive soiling in winter (construction site dust, salt scattering, bird droppings, etc.).

If the pool starts to rust, this is usually due to a lack of cleaning or incorrect use of cleaning agents. Chlorine or chloride-containing acids or cleaning agents attack the stainless steel surface and can destroy it permanently! The same applies to alkaline solutions, cement residue removers and halogenated elements such as iodine, chlorine, bromine or similar.

If small rust spots appear on the pool floor, this is usually due to oxidation of iron particles that have been introduced into the pool from outside through contact with metal objects (e.g. spades, shovels, etc.) and are starting to rust. To prevent damage, it is important to clean the pool regularly and to remove any corrosion at an early stage. As a rule, such stains can be removed using stainless steel cleaning agents.

How do I prevent rust stains?

  • Clean the pool regularly
  • Do not use chlorine or chloride-containing acids or cleaning agents.
  • Clean the pool after contact with ferritic objects (spade, trowel, etc.)
  • Do not clean the pool with scouring pads, scouring powder, pot-cleaning sponges, wire mesh or similar

Please also refer to our blog post: How do I care for my KUNe sink?

KUNe sinks are made of high-quality stainless steel 1.4301 (also known as chrome-nickel steel, 18/10 or V2A). This stainless steel is also frequently used in the food industry. The basin is a durable product from quality production and can be repaired if damaged. Normal use of stainless steel results in an even, homogeneous surface (patina).

Cleaning a KUNe basin

To prevent damage, it is important to clean the basin regularly and to detect and remove any corrosion at an early stage. As a rule, such stains can be removed using stainless steel cleaning agents.

After use, the basin should be rinsed with plenty of clean water and wiped with a soft cloth.
We recommend cleaning with our PlanB Citrus Cleaner at regular intervals. Then rinse the pool with plenty of water. In case of heavy soiling and rust stains, we recommend intensive cleaning with e.g. PlanB Stainless Steel Restorer. Then rinse the basin with plenty of water.